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TERMS & CONDITIONS
TRL Tours
A trading name of TRL Enterprises Limited
1. Company Details
1.1 TRL Tours is a trading name of TRL Enterprises Limited (“the Company”, “we”, “us”, “our”).
1.2 All contracts for tours and services are entered into with TRL Enterprises Limited.
2. Nature of Services (Land-Only Packages)
2.1 All tours sold by us are land-only packages unless expressly stated otherwise in writing.
2.2 Flights are not included in the tour price.
2.3 Clients are solely responsible for:
- Booking their own flights
- Arriving at the designated meeting location on the correct date and time
- Managing any flight delays, cancellations, schedule changes or missed connections
2.4 We are not liable for:
- Missed tour departures due to flight issues
- Additional accommodation required due to flight timings
- Any costs arising from delayed or cancelled flights
3. Booking & Contract Formation
3.1 A booking request constitutes an offer to purchase a tour.
3.2 A binding contract is formed when:
3. Booking & Contract Formation
3.1 A booking request constitutes an offer to purchase a tour.
3.2 A binding contract is formed when:
- We issue written booking confirmation; and
- We receive the required deposit.
3.3 The person making the booking confirms they have authority to accept these Terms & Conditions on behalf of all travellers named in the booking.
4. Deposit & Payment Terms
4.1 A 10% of the total tour price per person non-refundable deposit is required to secure your place.
4.2 The deposit:
- Is strictly non-refundable under all circumstances;
- Is non-transferable unless agreed in writing;
- Confirms your booking only once acknowledged by us in writing.
4.3 The remaining balance must be paid no later than 30 days before departure unless otherwise stated in writing.
4.4 If a booking is made within 30 days of departure, full payment is required at the time of booking.
4.5 Failure to pay the balance by the due date may result in cancellation of your booking and forfeiture of all monies paid.
5. Cancellation by You
All cancellations must be made in writing.
Cancellation charges are as follows:
| Time Before Departure | Cancellation Charge |
| At booking | 10% per person (non-refundable deposit) |
| More than 30 days | 50% of total tour price |
| 30–15 days | 75% of total tour price |
| Less than 15 days | 100% of total tour price |
5.1 Failure to arrive at the tour start location is treated as cancellation with 100% charges.
5.2 No refund is provided for unused services once the tour has commenced.
6. Amendments by You
6.1 Amendments must be requested in writing.
6.2 Amendments are subject to availability and may incur supplier charges plus an administration fee (minimum £50 per change).
6.3 Name changes may be treated as cancellation and rebooking.
7. Changes or Cancellation by the Company
7.1 We reserve the right to make itinerary & hotel adjustments due to operational requirements and other reasons.
7.2 If a significant change is required before departure, you may:
- Accept the revised arrangements;
- Transfer to another available tour (subject to price difference); or
- Cancel and receive a refund of monies paid (less any unrecoverable supplier costs).
7.3 If minimum group numbers are not met, we reserve the right to cancel the tour and provide a refund of monies paid.
7.4 Our liability for cancellation is limited to monies paid directly to us.
8. Travel Insurance
8.1 We strongly advise taking out comprehensive travel insurance.
8.2 Insurance should include cover for:
- Medical expenses and repatriation
- Trip cancellation
- Flight disruption
- Personal belongings
8.3 We are not responsible for losses that would have been covered by adequate travel insurance.
9. Travel Documentation & Entry Requirements
9.1 Clients are responsible for ensuring:
- Valid passport
- Vaccinations
- Compliance with entry regulations
9.2 We are not liable for denied boarding or refused entry.
10. Client Conduct
10.1 Clients must behave responsibly and comply with local laws and group instructions.
10.2 We reserve the right to remove any participant without refund if their behaviour:
- Endangers the safety of others;
- Is unlawful;
- Causes significant disruption to the group;
- Damages property or breaches local regulations.
11. Force Majeure
11.1 We are not liable for failure or delay in performance resulting from events beyond our reasonable control, including but not limited to:
- Natural disasters
- Political unrest
- Government restrictions
- Public health emergencies
- Supplier failure
11.2 In such cases, refunds will depend on recovery of funds from suppliers.
12. Limitation of Liability
12.1 We act as organiser of the land arrangements only.
12.2 We are not liable for indirect or consequential losses including:
- Missed flights
- Loss of earnings
- Additional travel expenses
- Independent arrangements booked separately by you
12.3 Nothing in these Terms excludes or limits liability for:
- Death or personal injury caused by negligence;
- Fraud;
- Any liability which cannot legally be excluded
13. Complaints
13.1 Any complaint must be raised immediately with the tour leader or local representative to allow the opportunity to resolve the issue.
13.2 Formal complaints must be submitted in writing within 14 days of return from the tour.
14. Governing Law
These Terms & Conditions are governed by English Law and subject to the exclusive jurisdiction of the courts of England and Wales.